What If I Forget Google Authentication?
If you cannot use your Google authentication, please send email to contact us (Safeheron team). We will verify your identity according to your answers in email. After confirming your identity, we will unbind your Google authentication.
Unbind Google Authentication Email (Please send an email to us by your Safeheron login email)
Recipient: support@safeheron.com
Email Subject: Unbind Google Authentication
Email Content (Fill in as many relevant items as possible, conducive to the verify your identity):
| Question | Answer |
|---|---|
1. Please provide the details of the most recent transaction, including the asset name, amount, sending address, and receiving address. | |
2. When did you sign up for Safeheron (year-month-date)? | |
3. How many teams your current email ID joins? | |
4. Among the teams you have joined, which team has the most members? Please provide the team name and its ID. | |
5. How many members are there in the team with the most members (including yourself)? | |
6. Others (You can provide additional proof that this email account belongs to you). |
After your Google authentication is unbound, you can rebind your Google authentication via Safeheron App. We recommend that you make a safe backup of Google authentication to ensure that you can recover it through the backup when your Google authentication becomes unavailable.
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